FAQ

If you have a general question about the collection or the Cortina brand or have any tips, please check the FAQ first. If you cannot find the answer to your question, please contact us by using the form on our contact page to ensure your question is taken up immediately by the relevant Department.

General

Where can I find a Cortina dealer near me?

You can find those on our website under the heading ‘Dealers’. You can search by town or postcode to find the nearest Cortina point of sale. Clickhere to go directly to the Dealer page.

Can I order my bike, parts and accessories directly from Cortina?

No, Cortina only supplies those products via the Cortina dealer.

How do I know which frame size to use?

You calculate the correct frame size by measuring your inside leg length in centimetres and multiplying it by x 0.67 for urban bikes or by 0.66 for sports bikes. You measure your inside leg length as follows - stand with your feet slightly apart and measure the distance from the ground to your groin. If you would like to be sure that you selected the correct frame size, ask your Cortina dealer for advice. You can also check the frame plate of your current bike, assuming you’re comfortable with its size.

What is the maximum load for a front or rear carrier?

The maximum load for the front carrier is 10 kg and 25 kg for the rear carrier. It is important that you do not exceed this weight to prevent damage to your bike.

I have paint damage to my bike. What can I do about it?

For minor damage you can order a touch-up paint pen that helps to cover up marks. Touch-up paint pens are generally available for models from 2012 onwards. Your bike is slightly older? We will check to see which colour is the closest. Your Cortina dealer can advise you and make sure you order the correct touch-up paint pen.

I would like to order extra keys. Where can I order those?

You can order extra keys from AXA-Stenman at www.axa-stenman.com. Do you have an Abus lock on your bike? You can order those on the website www.abus-sleutelservice.nl. Most Cortina bikes have an AXA lock.

Does Cortina have children's bikes?

Yes, Cortina has children's bikes. Cortina has the tough Cortina U4 Transport Minis available in a range of fun colours in the 24 and 26 inch sizes.
Cortina's parent company also has a number of children's bikes under the brand Alpina.

Alpina is the children's bike brand for kids from 2-12. This massive collection will have the dream bike for every boy and girl. Alpina bikes are hip, colourful and have the greatest details. Take a peek at the collection!

Guarantee

What are the Guarantee Conditions for Cortina bikes?

All our bikes are governed by our Guarantee Conditions. They tell you how long the guarantee is for and which parts are covered by the guarantee. Read your manual to check out the full Guarantee Conditions. You can find the manual here. To find out whether something comes under the guarantee, please ask your Cortina dealer. He or she will be able to advise and explain how to claim under the guarantee.

What should I do if there is a fault during the guarantee period?

The best thing is to go back to the Cortina dealer. As a bike specialist they are often able to present a solution immediately. If this is not possible, your dealer will contact Cortina's Service & Guarantee Department. Together we will try to produce a solution. 

What should I do if there is a fault outside the guarantee period?

The best thing is to go back to the Cortina dealer. As a bike specialist they are often able to present a solution immediately.

My Cortina dealer and I cannot reach agreement on the guarantee. What can I do?

When it comes to the guarantee, the Cortina dealer makes a first assessment. If there are any questions, the Dealer can contact our Service Department. In the event of doubts or discussions, the Cortina dealer can send the relevant part for assessment to Cortina's Service & Guarantee Department. In the event of guarantee/goodwill the Cortina dealer is paid for the part. If you do not use the Cortina dealer, there will be no reimbursements.

I moved, where are they able to deal with my guarantee?

You can contact a Cortina dealer near your new address about the guarantee.

Maintenance

What is the use of a service?

We recommend you take your Cortina bike to a Cortina dealer for a service within three months of your purchase. After your bike has been ridden for a while, it can be adjusted properly. 

What is your advice in terms of the maintenance of my bike?

- Check the tyre pressure regularly. This prevents premature wear of the tyres and improves your riding comfort.

- Keep the chain clean and properly tensioned and lubricate it from time to time. This also prevents premature wear.

- Keep your bike clean and dry when possible and regularly apply a rust-repellent product. A clean, dry and protected bike means you will enjoy your bike for longer!

- We recommend you lubricate all the connecting parts (nuts, bolts, lighting and connections, etc.) with Vaseline in the autumn. All those connections need to be checked regularly to make sure they are properly tightened and fitted. 

How do I change the batteries in the rear light of my Cortina Blau?

We have a good example of that; see the link.

Assembly instructions for the Continental Belt

If you want to fit or remove a Continental Belt on your Cortina bike, download and follow the instructions in the assembly instructions.